Help
Can't find your answer? Email support@streamclipped.com.
Getting started
Do I need to install anything?
No. StreamClipped runs on our servers. Create an account, connect your channel and go live.
Which platforms work?
Twitch and YouTube. Connect one of each to your account.
Why do I sign in to Twitch or YouTube?
To prove the channel is yours. StreamClipped only reads your channel's name and ID; it can't post, read messages or change anything, and it gives the sign-in back straight away.
Someone else connected my channel
A channel can only be on one account, and connecting it needs a sign-in to that channel. If you think your channel was connected without you, email support.
Clips
How does it decide what to clip?
On Twitch it watches for chat suddenly getting much busier than usual. On Twitch and YouTube it listens for the stream getting much louder than it has been. When either happens, it clips the seconds before and after.
It clips too much, or not enough
Change How easily it clips in your dashboard: 1 only catches huge moments, 5 clips a lot. You can also set the most clips per hour and the gap between clips.
It missed a moment
Press Clip now in your dashboard while you're live. It clips the last few seconds.
How long do clips take to appear?
Usually under a minute after the moment, once captions and the vertical edit are done.
How long are clips kept?
30 days, up to your newest 200. Download the ones you want to keep.
Can it post to TikTok or YouTube for me?
No, you post them yourself. Each clip comes with a suggested title and caption to copy.
Billing
How do I cancel, change my card or get a receipt?
In your dashboard under Billing. Payments are handled by Lemon Squeezy.
What happens when I cancel?
StreamClipped keeps clipping until the end of the period you've paid for. Your clips stay downloadable for 30 days after they were made.
StreamClipped